Virtual Clinical Care

Virtual Clinical Care (VCC) Home Tele-Monitoring Service

The VCC service is an in-home monitoring and health coaching service designed for adults living with chronic disease such as respiratory, cardiac, diabetes and blood pressure related conditions.

The VCC service provides patients with specific equipment to use at home which monitors their daily condition/s. The equipment provided is customised to each patient based on their condition.

The equipment may include:

blood pressure monitor
pulse oximeter
electronic weight scales
glucometer
thermometer

Patients are linked with a chronic disease registered nurse who provides remote monitoring and regular health coaching based on their unique condition and circumstances.

Who is suitable for home-monitoring?

Adults with a chronic disease such as respiratory, cardiac, diabetes and high blood pressure related conditions.
Patients who have a history of emergency visits and/or hospital admissions with exacerbations.
Patients who are capable of using simple monitoring equipment in the home.

Please note: VCC is NOT a 24/7 emergency monitoring service.

Benefits

Increased capacity for early intervention through daily monitoring and response capabilities
reduced potentially preventable hospital admissions
reduce length of hospital stays
improved system integration between primary care and acute care
strengthened collaboration between clinicians, GPs and patients resulting from shared care planning
ability to support patients remotely
increased efficiency in care delivery.

Commission on Excellence and Innovation in Health —
About the VCC Home Tele-Monitoring Service by Heather Leach

For patients

What are the benefits for patients who are receiving VCC service?

You will be able to share your results with your doctor and health care team to help make decisions about your care
you will receive support in the comfort of your home
you will learn how to manage your condition better
you will be able to notice any changes in your condition which can be detected early to avoid unnecessary trips to the hospital
the service is tailored to your health needs and daily routine.

Referrals

We accept referrals from nurses, doctors, allied health, health workers, carers and encourage self-referrals.

Please discuss the VCC Service with your doctor, nurse, or health professional if you believe this service will benefit your condition/s.

Once your referral has been received, a chronic condition nurse will contact you to discuss the VCC Service and the next steps to get started.

For more information about the VCC Service, please read the consumer brochure (PDF 258KB).

For health professionals

As a health professional, how can the VCC Service benefit my patients?

It complements the specialised care you provide by supporting patients to become partners in their own health
it maintains positive behavioural change between clinic visits
early detection and management of symptoms before a hospital admission is required
coaching and goal setting is continued in the patient’s home
patients results are easily accessible, and reports are sent to you about your patient's progress.

How can I refer my patient/s to the VCC Service?

To refer your patient to the VCC Service, you can print and complete the VCC Referral Form (PDF 709KB) and send it us via email at VCCHub@sa.gov.au or you can fill in the electronic version of the VCC Referral Form (PDF 842KB) and send it to us at VCCHub@sa.gov.au.

Further information

For further information about VCC Services, please contact:
Rural Support Service
VCC Monitoring Hub
Phone: 1300 678 182
Email: VCCHub@sa.gov.au

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Last updated: 15 Aug 2024

Virtual Clinical Care