Your Rights and Responsibilities (English)
PDF 611 KB
Your right to information, to decide about your care, to consent to treatment, to receive appropriate care and for confidentiality
See Visitor guidelines on the CALHN website.
For patients and visitors needing accommodation there are many suitable choices close to the hospital. For more information visit the SA Tourism website.
People who visit a number of SA Health sites will now have access to free Wi-Fi. For more information, go to the Public Wi-Fi page.
All patient and visitor parking is now in the new multi-deck car park, which can be accessed via Woodville Rd. There are also other car parking areas close to the hospital. More information about car parking fees is available on the metropolitan hospitals car parking page.
The hospital is wheelchair accessible and there are toilets for people with disability. Please ask at Reception.
A dedicated disabled park is provided at Gate 2 northern side of the hospital. A row of disabled parking is also available in the southern visitor’s car park at Gate 5 on the Emergency side of the hospital.
The Queen Elizabeth Hospital is serviced by a wide range of bus services depending on the time and day. Buses travel between the city and the Port Adelaide area along Port Road. The routes are 150, 155, 157 (excluding 157X).Bus stop 21 is located near the intersection of Woodville and Port Roads.
Transit Link and Circle Line buses stop at Bus Stop 219 outside the hospital on Woodville Road. These include route numbers 100, 101, J7 and 300.
For more information about local bus services and bus timetables, please visit the Adelaide Metro website.
Visitors can also travel to The Queen Elizabeth Hospital by utilising the Adelaide to Grange rail line to the Woodville Station on Glenys Nunn Drive just 80 metres from Woodville Road. From Woodville Road regular public bus services can be accessed to travel the remaining 900 metres to the hospital.
For more information about local train services and train timetables, please visit the Adelaide Metro website.
Adelaide Independent Taxi - telephone: 13 22 11
Suburban Taxi - telephone: 131 008
Yellow Cab Co - telephone: 13 22 27
If patients are transported to or from hospital by ambulance, or between hospitals at their request, they will be responsible for payments of any SA Ambulance Service accounts for transport.
Our hospital is situated in the historic suburb of Woodville South, in the western suburbs of Adelaide, the capital city of South Australia.
In 1959 a volunteer organisation was introduced, which later became The Friends of The Queen Elizabeth Hospital. The Friends are a not-for-profit organisation with their own constitution and guidelines.
There are twelve hospital services plus three ancillary duties that enhance the work of The Friends, as well as The Friends’ Gift Shop.
Volunteers contribute more than 400 hours a week to the hospital.
The Friends' motto and mission statement is "Service to the Patients", so the emphasis of The Friends’ activities is based on personal service.
The objectives are to assist patients, visitors and staff at the hospital in any manner that they are able, to supplement the comfort, convenience and peace of mind of the patients and their relatives and friends and to raise funds for the purpose of providing additional patient and visitor amenities in the hospital.
The Friends offer a volunteer service of care and support for all patients attending and staying in the hospital, with special emphasis on helping those without family assistance.
Our volunteers offer a range of important services across the hospital. We provide encouragement and a friendly smile when patients or visitors most need it - more so for patients when visitors are not available.
Our volunteers visit each patient admitted from The Emergency Department to explain how we might assist. Some of these patients have not been able to prepare properly for a hospital stay. We give out Patient Information Packs to all new arrivals. We visit bedside if someone is lonely and needs a friendly ear or make a phone call for patients when necessary.
Our volunteers attend the main entrances of The Queen Elizabeth Hospital from 9.00 am until 3.00 pm Monday to Thursday and until 12noon Friday. We are pleased to offer this service to enable patients, visitors, or people with appointments to remain stress free as we guide them to where they need to be within the hospital.
We have a devoted team of trained volunteers who assist staff, and patients when they come into the hectic emergency area. Volunteers are often a point of call for people needing someone to talk to while waiting for the busy hospital staff. These volunteers assist staff to do other jobs freeing them up to attend to patients.
We have a trolley with items patients may need during their stay. We try to circulate to all wards regularly selling basic toiletries. The Ward Clerk can contact us any weekday requesting an item if patients are unable to arrange any visitors to help them.
A library trolley also goes out to the wards to supply books and magazines, colouring books, pencils and puzzle books. All these items are free of charge to patients. These items do not have to be returned.
The Friends operate a tea and coffee trolley which visits waiting areas and clinics each morning and afternoon. Volunteers offer waiting patients and visitors a good quality cup of tea or milk coffee with biscuits at a small cost. Hot chocolate is also offered in the cooler months along with cordial.
A member of TPI visits all patients carrying a DVA card once or twice a week to help where necessary or just to have a quiet chat.
Several fundraising events are held each year to raise much needed funds. Profits from The Friends Gift Shop are also put towards the fundraising efforts. The Friends are a not-for-profit organisation and funds raised are used to purchase equipment and amenities for the comfort and treatment of patients at The Queen Elizabeth Hospital.
Our Shop has been recently upgraded and is a major fund raiser for The Friends. The Shop is staffed by volunteers who sell a wide assortment of goods. These include stuffed toys, cards, flower arrangements, both silk and fresh, handmade craft goods and hand knitted baby wear. Gifts or much needed in stay items may be purchased. TV vouchers for inpatients are also available.
The Friends supply free items of clothing to patients who may need to have clean clothes either during their stay or when leaving hospital.
The Friends offer a free laundry service to patients who have no visitors or are from the country.
The Friends have a sewing group who make items for departments in the hospital such as drainage or pump bags, along with items used for the purpose of calming, such as fidget aprons or mats.
The sewing group also makes head scarfs for the Oncology ward along with a number of items sold in The Friends Gift Shop. These items are wide and varied including aprons, baby clothes, head scarves and jumpers
The Friends offer a service to walk or sit with patients from certain wards to help free up the number of nurses used. This is always done with at least 1 nurse in attendance.