Consumer engagement at SALHN
The Southern Adelaide Local Health Network (SALHN) values the positive contributions consumers and the community make in contributing to improvements in health services quality, safety, equity, management and integrity to the decision making process of committees.
SALHN’s Consumer and Community Engagement Model supports a Local Health Network approach, offers diversity of opportunities for involvement and ensures that the consumer voice is embedded in all levels of service planning, design, implementation and evaluation and in patient care.
To Listen, To Act, To Make Better, Together is our organisational principle and was developed by our Partnering with Consumers Advisory Group in 2018.
Consumer and Carer Engagement Strategy 2023-2025
The Consumer & Carer Engagement strategy sets out how SALHN plans to work with our patients, families, carers and community members. SALHN, in partnership with its peak consumer group, has developed three key priorities which will set the aspirational direction of consumer engagement within SALHN.
The key priorities of the strategy are:
Priority 1 - Deliver a service that is appropriate, respectful and meets the diverse needs of consumers, carers and their families
Priority 2 - Support a culture of safe, responsive and effective person & family centred care, to achieve quality health outcomes
Priority 3 - Deliver reliable and equitable access to care for all consumers in the right place and at the right time
How do I get involved?
SALHN Consumer Representatives
The role of a Consumer Representative is to embed the voice of consumers, carers and communities across SALHN through consultation, information sharing, education and transparent communication.
Our Consumer Representatives participate in various ways to advocate for our patients, carers and families so we can improve health outcomes and the care experience, by working together to achieve person and family centred care.
These opportunities include:
- Participating on Consumer and Community Advisory Groups
- Patient and Family Representatives
- Committees and Working groups
and other opportunities
Training provided: Yes
Positions available: We are seeking Consumer representatives for various roles within SALHN.
For more information refer to the Consumer Representative Role Description (DOCX 120KB) and the Southern Adelaide Local Health Network (SALHN) Consumer Representative Nomination Form.