Patient rights and responsibilities at LMH

The Health and Community Services Complaints Commissioner (HCSCC) has developed a  Charter of Health and Community Services RightsThe HCSCC Charter defines the rights of all people using health and community services, including the family members, carers and nominees who act on behalf of a person seeking or using a service, in South Australia's public, private and non-government sectors.

The HCSCC Charter sets out the rights of all people who use most health and community services in South Australia and to the family members, carers and nominees who act on behalf of a person seeking or using a service.

  1. Access – right to access health and community services
  2. Safety – right to be safe from abuse
  3. Quality – right to high quality services
  4. Respect – right to be treated with respect
  5. Information – right to be informed
  6. Participation – right to actively participate
  7. Privacy – right to privacy and confidentiality
  8. Comment – right to comment and/or complain.

Your rights and responsibilities

Information about your rights and responsibilities as a patient is outlined in the booklet, Your Rights and Responsibilities. Copies of the booklet are available at admission and outpatient desks.

Your Rights and Responsibilities gives you information about a range of issues, including deciding on the type of care or treatment you receive, accessing your personal health record, fees and financial assistance. It also outlines what you can do to help your health service give you better care and how you can provide feedback to your health service.

Statements of rights for mental health consumers

There are statements of rights for mental health consumers on Community Treatment Orders and Inpatient Treatment Orders. These statements provide information about mental health treatment orders, mental health care and summarises the rights and responsibilities of consumers of mental health services.

For more information see the Mental health statement of rights page.

Contact us

If you are unsure about your rights and responsibilities, in the first instance you can raise your concerns with the staff providing your care.  

If you have ongoing concerns, please contact the NALHN Consumer Engagement Service on 1300 013 988 and leave a message or send an email to: