Consumer feedback and complaints - Hampstead Rehabilitation Centre
Consumer feedback and complaints process for patients or visitors at Hampstead Rehabilitation Centre
Telephone: (08) 8222 1600
Fax: (08) 8222 1608
For all emergencies phone 000
207-235 Hampstead Road Northfield South Australia
207-235 Hampstead Road Northfield SA 5085
Hampstead Rehabilitation Centre is a campus of the Royal Adelaide Hospital. It is a 150 bed facility, which provides clinical rehabilitation services for people suffering from traumatic brain injury, stroke, other neurological and medical disorders, spinal cord injury, orthopaedic conditions and amputations. At Hampstead Rehabilitation Centre there is a team approach comprising specialised therapy, nursing, medical, counselling and other highly trained staff. Rehabilitation aims to help people maximise their functional outcomes, with the aim of returning home.
Maximising independence and optimising lifestyle through rehabilitation. Hampstead Rehabilitation Centre a 128-bed inpatient facility which provides rehabilitation services for people suffering from:
The facility is situated in spacious garden surroundings in the suburb of Northfield, 10 kilometers north-east of the Adelaide city Centre. Rehabilitation is a process of restoring function through re-learning lost abilities or finding new ways of doing everyday activities to maximise lifestyle. Rehabilitation is very different from being “treated” in an acute hospital care setting. In all areas trained allied health, medical and nursing staff work with clients, client’s families and friends, and others, to design and implement rehabilitation programs using an integrated team approach.
Allied health staff used in rehabilitation may include:
Physiotherapists provide services which develop, maintain and restore maximum movement and functional ability throughout life. They play an integral role in the inpatient and outpatient rehabilitation of patients.
Occupational therapy (OTs) work with individuals to facilitate health and wellbeing through engagement or re-engagement with their everyday tasks. These may include:
Being able to participate in these everyday tasks helps people fulfil their role as worker, parent, partner, sibling and friend.
Speech pathologists offer assessment and management of communication and/or swallowing disorders to inpatients. They assess the nature and extent of the speech, language, communication or swallowing disorder and then provide the appropriate treatment through individual or group therapy sessions and training and education for the relatives and friends.
The aim is to maximise the person's ability to communicate effectively with staff and relatives and to be able to eat and drink safely.
Dietitians help to promote good health through proper eating and education. They have the skills and training to provide food and nutrition advice to meet all individual health and lifestyle needs. They develop and modify diets for all dietary needs and provide artificial nutritional needs to patients unable to consume food normally.
The main tasks of professional social workers can include a variety of services such as case management which links clients with agencies and programs that will meet their psychosocial and physical needs:
Psychologists help individuals to deal with issues related to everyday life, impacted by the condition that requires rehabilitation for example, spinal cord and brain injury.
Neuropsychologists provide in-patient and outpatient psychometric assessment of brain injury and brain impairment. These assessments are used for rehabilitation planning, guardianship application and to assist in patient care, and to help patients and their families/friends gain an understanding of their strengths and weaknesses.
Exercise physiologists have a specific interest in the physiology of exercise. Their duties include monitoring and assessing cardiovascular and metabolic effects and the mechanisms of exercise during exercise, and exercise for cardiac and musculoskeletal rehabilitation.
A range of outpatient services support consumers in their ongoing rehabilitation including:
All external health professionals wishing to access patients of the Royal Adelaide Hospital, either via direct assessment, intervention or viewing case notes, are required to apply for an Access Appointment via the relevant discipline head. An application form is required to be completed, including details of:
Contact should be made with the discipline head to ensure this application is approved prior to accessing patients or their records. For coordination of care, external health professionals are expected to liaise closely with clinical staff of Royal Adelaide Hospital who are involved in the management of the patients they are accessing.
Data on our key performance areas is publicly available through multiple sources. For ease of access visit the Central Adelaide portal.
Rehabilitation is defined in the Standards document Australian Faculty of Rehabilitation as "that part of the science of medicine involved in the prevention and reduction of disability of handicap arising from impairments; and the management of disability from a physical, psycho-social and vocational
viewpoint". (AFRM 1995). We recognise that the process of managing disability is quite distinct from acute medicine, which is concerned with defining pathology and minimising impairment, and that the two areas are complimentary and necessary to coordinate it and comprehensive health care.
The key objectives for all Hampstead Rehabilitation Centre Staff is to work in partnership with clients to maximise independence and abilities and to optimise lifestyles following injury or illness. Other objectives are:
At the Hampstead Rehabilitation Centre, you can choose to be admitted as a private patient. Admission as a private patient has benefits for both you and the hospital. Download the Hampstead Rehabilitation Centre - private patients information brochure (PDF 208KB) (printable).
For more information please visit the attending hospital as a private patient page.