The Yorke and Northern Local Health Network (YNLHN) includes public hospitals and health services across the Mid North, Yorke Peninsula and Lower North.
We would love to hear from you. Your comments on your experience with our health services are important to us, and we encourage you to provide feedback.
If you have a suggestion, compliment or complaint about our service, please discuss it with a staff member in the area involved.
If you don’t feel comfortable talking about it with the staff member, you can provide feedback using any of the options below.
Download a feedback form, or collect a feedback form from your local health unit, then:
Alternatively, you can complete an electronic consumer feedback form.
Telephone: 1800 749 188
Email: Health.YNLHNConsumerFeedback@sa.gov.au
Address:
Consumer Feedback Coordinator
PO Box 546
PORT PIRIE SA 5540
Interpreter services are available. Please ask any staff member or the consumer feedback coordinator for assistance.
If you have provided us with your contact details, YNLHN will contact you with a response to any concerns as soon as possible, noting that some issues may take up to 35 working days.
If you have not heard from us, please contact the Consumer Feedback Coordinator on 1800 749 188 or Health.YNLHNConsumerFeedback@sa.gov.au
We cannot give you any information about the treatment or care of another person without their consent. We will liaise with you about the consent process. Please contact the YNLHN Consumer Feedback Coordinator for further information.
Your feedback will be treated confidentially and with respect. It will be passed on to the appropriate person, and we will respond quickly and sensitively. We will work with you to find the best way to respond to your feedback.
To ensure you receive the best possible care, we often need to gather and keep sensitive and private information about you.
Staff and volunteers must follow SA Health’s privacy guidelines available on the SA Health website. We are legally obligated to keep your information private.
Your feedback will not become part of your medical records.
If you need any further information or wish to discuss this issue further, please contact the Consumer Feedback Coordinator.
If you are unhappy with your response from the Health Service, you can contact the Health and Community Services Complaints Commissioner. This independent service can provide support and guidance.
For more information call (08) 8226 8666 (Monday to Friday, 9.00 am to 5.00 pm). If you are in the country, you can call 1800 232 007.
You can also visit the Health and Community Services Complaints Commissioner website.
Your feedback is valuable to us and the community as it shapes how we deliver your health care.
Each year, the YNLHN promote feedback that has prompted service improvements and highlights these with our community.
View the You Spoke, We Listened poster (PDF 951KB) for more information.
View the extended version of the improvements fact sheet (PDF 615KB).
