Urgent and after hours care
Urgent care, after hours care and hospital avoidance services.
To navigate the various options, please click on the image below to enlarge, or use the menu on the right.
The SA Health Dashboard provides real time average waiting times for each Emergency Departments.
Child and adolescent Virtual urgent Care Service - For GPs
GPs now have direct access to speak with Emergency doctors through the Child and Adolescent Virtual Urgent Care Service. The service is available 7 days a week from 1.00pm to 8.30pm through the Emergency Department video call link.
The service is suitable for children aged 6 months to 18 years old with non-life threatening conditions.
Parents and carers can also access the service directly, by visiting www.wch.sa.gov.au/virtualurgentcare, no matter where they are.
My Home Hospital
GPs can now refer patients to My Home Hospital, a public hospital-level service that delivers medical care to patients in the comfort and privacy of their own homes. The service is available at no charge to eligible public patients 24 hours a day, 7 days a week across the metropolitan Adelaide area.
Patients may be eligible if they have a condition requiring acute hospital-level care, including but not limited to:
- infections requiring IV antibiotics (eg cellulitis)
- exacerbation of COPD
- chronic heart failure
- post-operative care
- supportive cancer treatment
- DVT and PE
- other conditions for which in-home care is considered safe and appropriate
If you have questions regarding eligibility or want to confirm any details of the service, you can call 1800 111 644 at any time, 24/7, 365 days a year.
If your patient is eligible and would like to receive their care at home, you will need to complete a referral form (PDF and RTF templates available on the My Home Hospital page) and send it to My Home Hospital via fax or email. The team will notify you of a patient’s eligibility assessment (within 30 minutes) and admission (within 60 minutes).
Priority Care Centre at Marion
The Primary Care Centre at Marion is open 7 days a week, 10.00am to 8.00pm.
The Priority Care Centre (PCC) provides community-based healthcare and treatment for eligible patients who would otherwise be seeking a service from an SA Health Emergency Department. The Centre is led by GPs with additional support from SA Health hospital staff specially trained in acute assessment and care.
Cases need to be discussed by the PCC nurse or GP prior to transfer to the PCC. See General Practitioner Pathway to PCC (DOC 280 KB).
Transport to/from the PCC may be arranged when discussing with the PCC.
GP-led Respiratory Clinics are available to support the assessment of anyone experiencing mild to moderate respiratory conditions. Respiratory clinics located in/near the Southern area include:
- Reynella Respiratory Clinic - 0478 455 771
- 216 Old South Road, Old Reynella (entrance to the Respiratory Clinic is from Mill Street)
- Booking online
- Adelaide Central Respiratory Clinic/Adelaide Central Vaccination Clinic - 0401 142 608
- 257 Fullarton Road, Parkside (located on the corner of Fullarton and Glen Osmond Roads)
- Booking online
Medical Ambulatory Care Services (MACS)
The MACS Clinic is open Monday to Friday, 8.30am to 5.00pm.
The clinic was created to meet the needs of patients requiring emergency access to medical care but who can be managed safely in the community. It is staffed by the SALHN General Physician team and is located within the Noarlunga Health Precinct.
Patients need to be referred (this is not a walk-in service) and referrals are triaged daily. Please call the MACS number 0466 439 479 during operational hours to discuss urgent cases.
Metropolitan Referral Unit
The Metropolitan Referral Unit (MRU) provides a single point of contact for referral to a range of hospital avoidance and early supported discharge services. Services regularly accessed by General Practitioners and Practice nurses include:
- IV antibiotic therapy - including cannulation
- Short term wound care
- Blood Transfusion - low risk
- Other Nursing/ Midwifery care and allied health, personal care services directly related to immediate hospital avoidance.
Referrals are accepted by telephone or fax.
Hours: 8.00am to 8.00pm, 7 days a week including public holidays
Ph: 1300 110 600
Fax: 1300 546 104
Mental Health Emergency
For assistance in a mental health emergency, contact the mental health triage service on 13 14 65 available 24/7 – Metropolitan and Country SA.
This service is the main point of access for mental health services and is staffed by mental health clinicians. It will assess and refer to acute response teams where appropriate.
Noarlunga Walk-in After-hours Mental Health Service for Southern Adelaide
The Southern Walk-in After-hours Mental Health Service is based at the Noarlunga GP Plus Super Clinic (Alexander Kelly Dr, Noarlunga Centre, SA 5168) and is available between:
- Monday to Friday, 5.00pm to 10.00pm
* people can arrive until 8.45pm
This ‘out of hours’ service supports community members 16 years or over struggling with mental health concerns, by providing free face to face access to clinicians and staff with a lived experience of mental health. No appointment or GP referral is required.
Urgent Mental Health Care Centre (UMHCC)
The Urgent Mental Health Care Centre (UMHCC) is located at 215 Grenfell Street, Adelaide (Ph: 8448 9100).
People can arrive at the UMHCC between 12.00pm and 10.30pm each day, including weekends and public holidays.
The UMHCC uses a combination of peer-led recovery and clinical support to provide high-engagement support in a calm, 'lounge room like' space to help with urgent mental health needs as an alternative to going to hospital emergency.
To be eligible for this service, people need to be:
- aged over 16
- experiencing a mental health crisis
- willing to attend the UMHCC*.
* Sections 56/57 but who choose the UMHCC for assessment and are likely to stay.
- People under an Involuntary Treatment Order
- People administered intramuscular medication in the management of acute symptoms prior to arrival at the UMHCC
- People aged 16–17 years under a section 56/57
Resources for referrers
- Fact sheet
- Referral chart (GP teams are encouraged to call the UMHCC to check capacity availability)
Yarrow Place Rape and Sexual Assault Service
Yarrow Place is located at 64 Pennington Terrace, North Adelaide (ph: 1800 817 421) and provides free and confidential service for people aged 16 years and over at the time of the sexual assault, their significant others (family and friends who want to support them), and young people 12-25 years under Guardianship (at time of referral) who are absconding from care and/or at risk of sexual exploitation.
- 24-hour crisis response service for recent rape or sexual assault. This can involve support from a social worker, and medical care by a doctor or nurse
- Medical care for victims of rape and sexual assault can include: treatment for minor injuries, health checks for pregnancy and sexually transmitted infections, treatment for anxiety, sleeplessness, or other issues arising from the assault
- Collecting evidence from the body of the person who has been assaulted (forensic medical examinations for people who want to take legal action).