Social media policy terms and conditions of use

SA Health uses social media channels to distribute health information, alerts, news and event updates.

SA Health currently operates the following social media accounts:

Content management

The SA Health social media sites are managed and operated by the Corporate Communications Branch, Department for Health and Wellbeing.

SA Health also uses other information channels and does not solely release news and announcements via social media.

Availability

SA Health monitors its social media sites during business hours (Monday – Friday 9:00 am – 5:00 pm), excluding public holidays. Comments may be disabled on posts outside of these hours or when resources are unavailable.

The social media sites used by SA Health may occasionally be unavailable and SA Health accepts no responsibility for lack of service due to this downtime.

In an emergency call 000. If you are unwell see a local GP or GP or call healthdirect Australia.

Comments, replies and direct messages

SA Health welcomes feedback from its followers.

SA Health reads all comments, replies and direct messages and ensures that any emerging themes or helpful suggestions are forwarded to the relevant people in the organisation.

SA Health is not able to reply individually to all messages received and where common topics and requests exist, SA Health may issue a general notification.

SA Health does not engage on issues of State or Federal politics, nor does it provide individual health and medical advice.

In an emergency call 000.

If you are unwell see your local GP or call healthdirect Australia.

For information about how to contact SA Health directly, please visit the Contact Us section of the SA Health website.

SA Health reserves the right to remove any content that does not comply with our Social Media Policy Terms and Conditions of Use.

This includes comments, replies or direct messages that:

• contain hate speech
• contain profanity, obscenity or vulgarity
• could be considered prejudicial, racist or inflammatory
• contain nudity or offensive imagery including in profile pictures
• defame a person, people, or organisation
• contain name calling and/or personal attacks
• abuse, harass or threaten others
• intend or attempt to sell a product
• infringe on copyrights
• are considered spam comments/messages from individuals or groups, such as the same comment posted repeatedly across multiple posts
• contain or promote false information or faux science
• contain personal information (including identifying information, email addresses, phone numbers or private addresses)
• falsely represent another individual, organisation, government or entity
• promote a product, business, company or organisation

Retweeting, sharing and following

SA Health may retweet and share content that contributes to the dissemination and exchange of useful information about health and related topics.

SA Health considers requests to retweet or share on a case‑by‑case basis. Retweets and shares are not endorsements.

SA Health does not automatically follow organisations or individuals who follow it.

Being followed by SA Health does not imply endorsement of any kind.

Link shortening

Unless they are already very short, SA Health will shorten URLs with commonly used link compressing services such as Buffer, Bitly or Hootsuite’s ow.ly.

Privacy

SA Health captures and stores records of comments posted to its social media sites for records management purposes.

SA Health does not capture or record the contact details of parties following its social media sites unless the information is provided for direct contact purposes. Any information identified or deemed confidential or private is treated in accordance with SA Health’s Privacy Statement.

Disclaimer

In addition to the SA Health website disclaimer, the following conditions apply:

1. All messages on social media sites should be considered public and visible to all for review, comment and share.
2. SA Health reserves the right to amend, delete or block derogatory, offensive or defamatory material posted on any of its social media channels.
3. Content posted by members of the public or organisations do not represent the official view of SA Health.
4. Information posted on any of SA Health’s social media channels is not intended to be individual medical advice and should not be considered medical advice, nor is it intended to replace consultation with a qualified doctor or other health care professional.
   
   In an emergency call 000.
   
   If you are unwell see your local GP or call healthdirect Australia.

Acceptance of terms

By following or posting to our social media account(s), you have confirmed that you agree to adhere to the Social Media Policy Terms and Conditions of Use. 

Repeated violations of our Social Media Policy Terms and Conditions of Use may cause the user to be blocked or otherwise banned from accessing SA Health’s social media account(s).