My Aged Care

Why is Aged Care changing?

Currently, over 1 million people in Australia receive aged care services and by 2050 this number is expected to increase to more than 3.5 million older people. These changes to aged care seek to provide the best outcome for this increasing population and the organisations that provide aged care services.

These changes aim to provide a market driven system that is fair, flexible and sustainable and delivers efficient, effective, innovative and quality services for older Australians and the people who support and care for them.

For more information on the progress of the reforms to date, including a timeline, please view the following fact sheet: Aged care changes - the journey so far (PDF 143KB)

What do the changes to aged care include?

What is My Aged Care?

My Aged Care consists of a website and contact centre that provides information and a referral service for older people, their families and carers.As of 1 July 2015 it will provide:

  • information on aged care services
  • support for consumers to find Commonwealth subsidised aged care services in their local area
  • online fee estimators for pricing of home care packages and residential care
  • referrals to assessment services and service providers
  • the My Aged Care system including web-based portals for clients, assessors and service providers to manage client records, assessment information and referrals.

For more information, visit the My Aged Care website or call the contact centre on 1800 200 422.

Using the Commonwealth My Aged Care system

Commonwealth Home Support Programme (CHSP) providers began engaging with the My Aged Care system from 1 July 2015. This included receiving eReferrals in the Service Provider Portal from the My Aged Care Contact Centre and Regional Assessment Service organisations as well as recording service delivery information for clients.

Providers of Home Care Packages, Transition Care Programme and Residential Care, both permanent and respite began using the My Aged Care system when the ACATs transitioned to full functionality of the system on 21 March 2016. For more information about what is required of these providers, please see ACAT News.


For further information on aged care reforms, contact the Office for Ageing Well on (08) 8204 2432 or

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