Consumer, carer and community engagement
Effectively and meaningfully partner with consumers, carers and the community to improve the quality of health care services.
Partnering with consumers, carers and the community
SA Health values the contribution consumers and the community can make in improving health services and is committed to consumer and community engagement.
SA Health is required to adhere with the Australian Commission of Safety and Quality in Health Care’s National Safety and Quality Health Service Standard 2: Partnering with Consumers, which requires the involvement of consumers in the organisation and strategic processes that guide the planning, design and evaluation of health services.
This page provides SA Health’s Governance Framework, guides and toolkits to assist in partnering with consumers, carers and the community.
Consumer, Carer and Community Engagement Strategic Framework and Guide
The Statewide Consumer, Carer and Community Engagement Strategic Framework (PDF 2.5MB) (the Framework) provides direction for the Department for Health and Wellbeing (DHW), Local Health Network (LHN) Governing Boards and SA Ambulance (SAAS) to effectively and meaningfully partner with consumers, carers and the community.
The Framework helps all partners to improve the quality of health care services, and to better meet our patient needs and preferences.
- Framework overview (PDF 112KB)
- Consumer, Carer and Community Engagement Guide and resources (PDF 1.4MB)
- Consumer, Carer and Community Engagement Governance model (PDF 76KB) outlines the consumer and community advisory groups involved in service planning, designing care, measuring and evaluating health care services.
How to get involved
To find out how to get involved in a consumer group in your area, please contact your local Consumer, Carer and Community Engagement Leads (PDF 100KB).
Contact
Safety and Quality Unit
Email: Health.DHWClinicalGovernanceEnquiries@sa.gov.au
Telephone: (08) 8226 2567