Regional Operations Centre (ROC)
The Regional Operations Centre (ROC), previously known as the Patient Flow Hub, facilitates transfer of patients from metropolitan hospitals to all regional Local Health Network Hospitals or seeks appropriate alternative discharge and care pathways.
The ROC discuss patient repatriation options with the referring metropolitan hospital team to help find or direct them to the right pathway home for regional patients. The ROC provides a single point of contact for regional referrals (excluding mental health and paediatrics).
The ROC is open 8:00 am - 4:30 pm, 7 days per week. The ROC is managed by the Barossa Hills Fleurieu Local Health Network (BHFLHN) but supports all patients whose home residence is in a regional LHN catchment. The ROC does not manage interstate transfers.
Metropolitan hospital teams refer to the ROC when:
- The patient is from a peri-urban or regional area and once tertiary care is complete, will require ongoing hospital or community-based care on discharge.
- The patient is within 72 hours (or less) of no longer requiring tertiary level care.
- Further information about when to refer to the ROC - SHCC Clinical Decision Support Tool (A3 poster) (PDF 79KB).
Further information
Comprehensive and detailed information about the ROC is available on the SA Health intranet.
For patients needing inpatient care, once referral for transfer has been accepted and medical handover is complete, sending clinicians use the SIFT e-form (SIFT Form) to increase visibility of patient transfer.
