Consultation on the draft Consumer, Carer & Community Feedback and Complaints Strategic Framework

SA Health is committed to engaging and partnering with consumers, carers and the community, and values the positive contributions they make, through feedback and complaints, in improving health care service quality, equity and management.
This Consumer, Carer and Community Feedback and Complaints Management Strategic Framework (the Framework) provides direction for SA Health, which includes the Department of Health and Wellbeing (DHW), Local Health Networks (LHNs) and their Governing Boards, South Australian Ambulance Service (SAAS) and Statewide Clinical Support Services (SCSS) to effectively seek feedback and manage complaints that identify gaps to improve health care services.
The Framework outlines SA Health’s responsibilities to strengthen and improve feedback and complaints management to drive safety and quality improvement. It identifies SA Health’s principles, core values and goals around the importance of consumer, carer and community feedback. The Framework supports DHW and LHN Governing Boards to meet national, state and legislative responsibilities and demonstrate transparency and accountability to the public.
The Safety and Quality Unit, Department for Health and Wellbeing is seeking feedback on the draft Framework from health services, local consumers and staff members.


The following draft documents are currently being consulted on:

Draft Consumer, Carer & Community Feedback and Complaints Strategic Framework (PDF 450KB)

Please provide feedback to stacey.holst@sa.gov.au  by Monday 18 May 2020.